Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn where applicable, with any original tags, accessories, and packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at support@tavoreq.com.

If your return is approved, we will provide the appropriate return address and return instructions by email. Please do not send products back without contacting us first, as the return destination may vary depending on the item.

Items returned without prior authorization may not be accepted.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, incorrect, or we otherwise agree to cover the return shipping cost.

Damages and Issues

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@tavoreq.com.

Please include your order number and clear photos or videos showing the issue so we can evaluate the problem and provide an appropriate solution.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including:

- Perishable goods
- Personalized or custom-made products
- Personal care or hygiene products that have been opened or used
- Hazardous materials, flammable liquids, or gases
- Gift cards

Please contact us before purchasing if you have questions about whether a specific item is eligible for return.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible at support@tavoreq.com.

We will do our best to accommodate your request. However, once an order has entered processing, fulfillment, or has been shipped, we may no longer be able to cancel or modify it.

If the order can no longer be canceled, you may request a return after receiving the item, subject to the eligibility requirements of this Return Policy.

Exchanges

We do not currently process direct exchanges.

If you would like a different item, size, or variant, the fastest option is to return the original item if eligible and place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for us to process the refund. Your bank, credit card company, or payment provider may require additional time before the refund appears in your account.

Original shipping charges are non-refundable unless the return is due to an error on our part or the item arrived damaged, defective, or incorrect.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@tavoreq.com.