Shipping policy

SHIPPING POLICY

Thank you for shopping with Tavoreq.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

By placing an order with Tavoreq, you agree to the terms outlined below.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment is successfully completed.

Processing time is separate from shipping and delivery time.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high demand, promotional events, holidays, or unexpected fulfillment delays, processing may take longer than usual.

If there is a significant delay affecting your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

SHIPPING DESTINATIONS

Tavoreq primarily serves customers in the United States.

Shipping availability may vary depending on the product, destination, supplier, carrier, or applicable shipping restrictions.

Certain products may not be available for delivery to all locations.

If we are unable to ship an order to your destination, we may cancel the affected order or item and issue an appropriate refund.

ESTIMATED DELIVERY TIMES

Estimated delivery time after processing is approximately 7–15 business days.

Delivery times are estimates only and are not guaranteed.

Actual delivery time may vary depending on:

- Destination
- Carrier performance
- Fulfillment location
- Customs processing
- Weather
- Peak-season demand
- Local delivery conditions
- Logistical disruptions
- Other circumstances outside our reasonable control

A delay in delivery does not automatically mean that an order is lost.

SHIPPING RATES

Shipping charges, where applicable, are displayed at checkout before you complete your purchase.

From time to time, Tavoreq may offer free shipping or promotional shipping rates.

Any applicable promotion will be subject to the conditions displayed at the time of purchase.

ORDER TRACKING

When tracking information is available, we will send it to the email address associated with your order.

Please allow some time after receiving a tracking number for the carrier's system to update.

Tracking information may occasionally take longer to become active after a shipping label has been created.

If your tracking information has not updated for an extended period, please contact us at support@tavoreq.com.

MULTIPLE PACKAGES

Some orders may contain products fulfilled from different locations.

As a result, your order may:

- Arrive in multiple packages
- Have multiple tracking numbers
- Arrive on different dates

You will not be charged additional shipping fees solely because an order is divided into multiple shipments unless otherwise disclosed at checkout.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your:

- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Contact information

before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible at support@tavoreq.com.

We will make reasonable efforts to update the address before fulfillment begins.

However, once an order has entered processing, fulfillment, or shipment, we may no longer be able to change the delivery address.

Tavoreq is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.

FAILED OR UNDELIVERABLE DELIVERY

If a package cannot be delivered because of an incorrect address, refused delivery, failure to collect the package, or another customer-related issue, the package may be returned to the sender or fulfillment facility.

Additional shipping charges may apply if reshipment is requested.

If a returned package is eligible for a refund, original shipping charges may be non-refundable.

LOST PACKAGES

If tracking indicates that your package has not arrived within a reasonable period after the estimated delivery window, please contact us at support@tavoreq.com.

Please include:

- Your order number
- Your full name
- Any relevant tracking information

We may need to contact the carrier or fulfillment provider to investigate the shipment before determining an appropriate resolution.

Carrier investigations may require additional processing time.

PACKAGES MARKED AS DELIVERED

If tracking shows your package as delivered but you cannot locate it, please first:

- Check around the delivery location
- Check with household members
- Check with neighbors where appropriate
- Contact the shipping carrier

If the package still cannot be located, contact us at support@tavoreq.com and we will review the available options.

A carrier's confirmed delivery status may affect the remedies available for a missing-package claim.

DAMAGED OR INCORRECT ORDERS

Please inspect your order after delivery.

If your item arrives:

- Damaged
- Defective
- Incorrect
- Materially different from what you ordered

please contact us as soon as possible at support@tavoreq.com.

Include your order number and clear photos or videos showing the issue.

We will review the information and determine an appropriate solution.

Returns and refunds are also subject to our Return and Refund Policy:

https://tavoreq.com/policies/refund-policy

DELIVERY DELAYS

Tavoreq is not responsible for delays caused by circumstances outside our reasonable control.

Examples may include:

- Severe weather
- Natural disasters
- Carrier disruptions
- Customs delays
- Labor disruptions
- Transportation issues
- Government restrictions
- Peak-season shipping volume
- Other unexpected events

We will make reasonable efforts to assist customers when significant shipping issues occur.

CUSTOMS, DUTIES, AND IMPORT TAXES

For orders shipped internationally, customs duties, import taxes, brokerage fees, or other government charges may apply.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Tavoreq does not control customs fees or customs processing times.

Please contact your local customs authority if you need information about possible import charges before placing an order.

ORDER CANCELLATIONS

If you need to cancel or modify an order, contact us as soon as possible at support@tavoreq.com.

We will do our best to accommodate your request.

However, once an order has entered processing, fulfillment, or shipment, we may no longer be able to cancel or modify it.

If cancellation is no longer possible, you may request a return after delivery if the item is eligible under our Return and Refund Policy.

CONTACT US

If you have questions about shipping, delivery, or tracking, please contact:

Tavoreq

Email:
support@tavoreq.com

Website:
https://tavoreq.com